Return Policy
At Afriderm we strive to create a tranquil
shopping environment which offers high quality Afriderm products along with
excellent customer care. Afriderm Cosmetics takes great pride in our products
and are eager to assist you to find the collection that is best suited for your
skin type and skin needs.
Why we’re different:
Our staff of informative and helpful skin
specialists are trained to conduct personalized beauty consultations and
facials to help you discover the best options for your skin. They are also
equipped with a large selection of products and collections to cater to every
skin type. With these skills and tools our staff is able to offer individualized
recommendations for each customer along with a complimentary product
demonstration to help you choose the right products for your skin care.
FAQ
What is your return policy?
We thank for you for shopping with Afriderm
and hope that you are thrilled with your purchase. If you are not 100%
satisfied with the products that you have purchased from Afriderm, we are more
than happy to offer you exchanges within a period of 10 days from the date of
purchase.
How do I make a return or exchange?
While we are not able to offer returns at
this time, we will happily exchange your items within 10 days. Please contact
the original point of purchase to get your Afriderm product exchanged. For in
store returns you will need the product along with its original packaging and
the original receipt. Exchanges are accepted within a period of 30 days from
the date of purchase. Please note that at this moment, we can only exchange
products at the original point of purchase. For example, if you purchased your
Afriderm products from your neighborhood Afriderm store, please go the store
for product exchanges.
Can I exchange online purchases at a store?
To exchange any items please return to the
point of purchase, in other words, the same place where you purchased your original
products. If you have purchased in a store please return to that store to make
your exchange. At this time products which have been purchased purchases cannot
be exchanged at Afriderm store locations.
What should I know before sending the
products for online exchange?
All products must be returned in original
condition along with any relevant paperwork, accessories, manuals and the
original packaging.
Items that have been damaged or defaced
will not be eligible for replacements.
The parcel as well as its contents are the
buyer’s responsibility until they reach Afriderm.
We advise you to always use a trackable
shipment type when returning goods.
Afriderm does not take any responsibility
for replacing goods that have been delayed, lost or damaged in transit.
Please note that the cost of returning the
product is at your own expense.
